See how vtalk shapes up against hosted and all in one competing telephone systems.
| Feature | vtalk | All in one unit | Hosted |
|---|---|---|---|
Price | $999 | $1000-7000.00 | $5-100/month per user |
Dimensions | 150mm x 150mm x 23mm | Rackmount or desktop form factor (PC) | N/A |
Connectivity | Ethernet, Power over Ethernet (via vtalk PoE injector) | Wifi, Ethernet, FXO and FXS depending on model. | Requires an internet connection |
Power Usage | 7 W | 60 W | N/A |
Extra Connectivity | Any SIP Compatible gateway | N/A | N/A |
Supported Devices | Any SIP compatible handset or gateway (including softphones). Autoprovision for Snom, Yealink and Aastra (as at July 2011). | In some cases, locked to specific hardware vendor, ie: Cisco. | Generally supported only by handsets provider supplies. |
SIP Trunking Support | Yes | Yes | Yes, depending on provider |
Maximum Users | 100 | 24 | Varies. With more than 10 users you may experience issues. |
Supported VoIP providers | Pre-configuration for most major Australian providers | Manual configuration required of all SIP settings, DTMF, Codec, etc. | Generally locked into a single provider. |
Voicemail Support | Email and handset | Email and handset | Yes, depending on provider |
PSTN Support | With gateway | Integrated in some devices | No |
GSM Gateway support | With gateway | With specific gateway | No |
ISDN support | With gateway | With specific gateway | No |
Calling Groups | Yes | Yes | Yes |
Remote Extensions | Supported phones without hardware | No | All extensions are considered remote. |
PSTN Failover | Automatic if PSTN is enabled | Not automatic if PSTN is enabled | No |
Avg Setup Time | 20 minutes | 3-24 hours | 1-2 hours |
Avg Support Time | 10 minutes | 2 hours | 2 hours |
End User Configurable | Yes | Generally difficult for the customer to configure. | Yes, depending on provider |
Browser Compatibility | Safari 4+, Chrome 8+, Firefox 3.6+, IE 8+ | Varies from product to product | Varies from product to product |
| Feature | vtalk | All in one unit | Hosted |
Encrypted Calls | Yes | No | No |
Bruteforce Protection | Yes | No | No |
Generates high-strength passwords | Yes | No | No |
Requires open ports | No | In most cases | Yes and in most cases SIP ALG or another device to manage NAT issues. |
| Feature | vtalk | All in one unit | Hosted |
Automatic Updating | Yes | No | N/A |
Automatic Security Updates | Yes | No | N/A |
| Feature | vtalk | All in one unit | Hosted |
24/7 Phone Support | AEST Bus hours support as well as 24/7 online forum and ticketing system. | N/A | N/A |
Pre-Emptive support | Yes, box notifies vtalk support if there are any problems | No | No |
Self-Healing | Yes | No | No |
Encrypted nightly backups | Yes* vtalk cloud | No | No |
Warranty | 3 Years | 1 Year | N/A |